AI can help small businesses personalize customer service at scale by automating repetitive tasks, analyzing customer sentiment, and delivering tailored recommendations.

The five most exciting future AI features that are poised to fundamentally change how people use Excel focus on automation, complex modeling, and conversational interaction, shifting the user's role from executor to director.

The Analyze Data feature (formerly called Ideas) is an AI-powered tool that automatically scans your data and suggests relevant patterns, charts, and PivotTables.